It is a part of the social media family like Facebook or Twitter, but for pictures. The pictures are unique because they hold the link to the page from which they were shared.
What is good customer service? Good customer service is more than handling customers who haveproblems that's a complaint dept. It begins with the firstcontact a customer has with your company.
Good custo…mer servicelooks like this: Make sure you represent a product or service youbelieve in! Then, warm, sincere greeting on first contact.
Establish whether your business has what the customer needs offerto help find it provide it or suggest better alternative, to theirbenefit. Develop an easy, positive rapport with the customer whichlets them know they are respected and appreciated.
Provide an easyway to complete the transaction. Sincerely and warmly thank thecustomer for their business and invite them to come back if everthey need your help again in whatever way is appropriate in yourcase. Actually, that's excellent customer service- and it keepspeople coming back to you.
Customer Service I worked in customerservice for several years and prided myself on trying to be thebest I could. We all did our best to remain courteous withcustomers, even the ones who were aggressive, excitable, verballyabusive, or just plain rude.
They have the right to expect the personhelping them to be patient and hear out their problem beforeswitching them over to someone else or placing them on hold.
Also,the customer service rep has the right not to be spoken to rudelyor abused verbally. I've been on each side of the counter, andbelieve me, nothing irritates me more than to have someone yellingat me for not immediately fixing their problem, or to have aproblem myself and be switched from extension to extension, only tohave the phone finally go dead.
Good customer service is findingsomeone who at least tries to understand and resolve your problemin a friendly, expeditious, and professional manner. And if you dodeal with that good customer service representative, a kind word totheir manager does wonders for their morale and ability to continuegiving that high quality of service.
Most companies have a web pagenowadays and a "Contact Us" section. Just drop a short note to themthanking the person who helped, and please give that person's name. The same goes if you have a less than satisfactory experience.
Thecompany can't fix what they don't know about.
It takes a specialkind of person to be a good customer service representative, andfor those with whom I've dealt over the years, thank you. Answer You can may say that you rendered a good customerservice if you receive a higher response rate from customers whichin return generate additional sales.
Good customer service skills help keep customers coming back to abusiness.Search Attributes Physical goods tend to emphasize those attributes that allow customers to evaluate a product before purchasing it.
Features like style, color, texture, taste, and sound allow prospective consumers to try out, taste test, or "test drive" the product prior to purchase. Find helpful customer reviews and review ratings for Poor Economics: Barefoot Hedge-fund Managers, DIY Doctors and the Surprising Truth about Life on less than $1 a Day at leslutinsduphoenix.com Read honest and unbiased product reviews from our users.
Jun 03, · Explain why services tend to be harder to evaluate than goods. Services are high in Experience Attributes that cannot be evaluated before purchase - must experience to know it.
(e.g. vacations, sporting events, medical procedures).
But a service is a much harder issue to evaluate as it can sometimes take lots of time to properly and fully test it thoroughly. And how one person uses a specific service may not be the same way another person would use that same service. Customer intelligence is a process that leverages the capabilities of business intelligence in the context of customer relationship management.
Start studying Chapter 1. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Search. c. Services tend to have a more inconsistent product definition than goods.
d. Goods tend to have higher customer interaction than services. e. None of the above is true. d.
service sector productivity is hard to measure.