As the largest online retailer in the world, Amazon proves to be highly competitive, even against giants like Walmart [Read: Through effective implementation of its generic competitive strategy and intensive strategies for growth, Amazon. The intensive strategies of Amazon.
Is the way to improve performance to work more hours? Or is it to work smarter or to be innovative?
We have already mentioned the limitations of purely statistical reporting on the number of volunteers and the number of hours they serve. If you focus only on these data in the current climate of continuous improvementthe only thing open to improvement is the number of volunteers and hours!
So volunteer resources managers burden themselves with having to constantly provide more and more and more volunteers year after year. There is no way to achieve this expectation successfully, because the number of volunteers and the hours per staff assigned to manage them i. We are setting ourselves up to fail.
Even more important, increasing the number of volunteers may not address real needs and may even be a detriment. Is it better to have volunteers each giving ten hours a month or 25 volunteers giving ten hours a week? Both groups are giving 1, hours a month; however, you are managing seventy-five fewer volunteers in the second example.
And are all volunteers interchangeable? It may be that an organization has many volunteers but they cannot work on the schedule needed or are not qualified or trained to do the most pressing work. And does the staff possess the skills and the time to properly support endless numbers of volunteers?
Another statistic often reported but woefully misunderstood is turnover rate: Long-term retention is seen as a self-evident desired goal. What does proof of longevity really tell us? Given the current trend of most volunteers to prefer fewer, more productive hours of service, a six-month commitment may become the norm for many organizations.
The question is whether something meaningful was accomplished. We in volunteer management must consider the trends and changes that have taken place in volunteering and offer volunteer opportunities that are more short term.
Such data are only part of the equation.
But the volunteer management field has stayed to a great extent with traditional measurements, even though these no longer assist us with improvement or effective evaluation. The tools we use for measuring have not kept pace with our changing responsibilities. Proving the Point Here is a powerful story illustrating why a greater number of volunteers does not equal a greater impact.
Based on his own experience while a patient in an intensive care unit ICUa hospital patient advisor approached the volunteer services department with a need he now recognized: The volunteer services department enlisted two volunteers who were hearing impaired and were excellent lip readers.
A lip reading program began for ICU patients who fit a number of criteria, such as being alert enough to attempt communication and being unable to vocalize.Online shopping from a great selection at Books Store. Trade in yours for an Amazon Gift Card up to $ The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment Sep The name “balanced scorecard” comes from the idea of looking at strategic measures in addition to traditional financial measures to get a more “balanced” view of performance.
It’s this focus on both high-level strategy and low-level measures that sets the balanced scorecard apart from other performance management methodologies. The balanced scorecard can be used to measure leslutinsduphoenix.com’s performance in China to assess what improvements have been achieved (Johnson & Scholes, ).
Performance is judged against the outcomes of relevant success factors, which have been identified below (Garrison et al, )/5(75). PRAISE FOR Balanced Scorecard Step-By-Step: MaximizingPerformance and Maintaining Results, Second Edition "As a practitioner and thought leader, Paul Niven is superblybridging the gulf between BSC theory and application throughhands-on experiences and real-world case studies.
Examples of Companies using the Balanced Scorecard. "The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external.